Returns policies

Summary

Kohls
Costume SuperCenter
Anytime Costumes
Burlington Coat Factory
Lands' End
Moosejaw
Marks & Spencer London
Forever 21
Aeropostale
YCMC
Nordstrom
Tilly's
Auguste The Label
Shiekh
Billabong
Show Me Your MuMu
Lou & Grey
Splendid
Express
Life is Good
GUESS Factory
Unique Vintage
Rainbow Shops
The Green Life
Hatley
Petit Bateau
Hampden Clothing
Stylebop
Garage
Bewild
Stride Rite
shoes.com
TESSABIT
Fabric
Blue & Cream
Finishline
Nautica
7forallmankind
Ties
Joe Fresh
Beauty Bridge
Walgreens
U.S. Outdoor

Returns policy for Kohls

Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.

- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases.
 Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.


Returns policy for Costume SuperCenter

Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at http://costumes.upsrow.com to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $7.99 will be deducted from the value of your returned item(s) when we process your credit.

If an order is returned to sender as the address is undeliverable or the customer has refused delivery, a $15.00 fee will ba assessed to the merchandise total of the returned items. The original shipping costs will not be refunded.

You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

 

All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

 

The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.

 

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

 

Special Order Items(including personalized party supplies) and all Mascot Costumes are not returnable.

 

Send returns to:
Costume Returns
1620 E. Stateline Rd.
Suite 101
Southaven, MS 38671


Returns policy for Anytime Costumes

Costumes may only be returned, if they are unworn and in new condition with original packaging within ten (10) days of receipt. We strongly recommend that you use our online returns website at [http://costumes.upsrow.com] to print a prepaid label for your return shipment. Using this fast and easy tool ensures that your return package is properly tracked and delivery receipt is confirmed. When you use our pre-paid UPS shipping label, the return shipping fee of $7.99 will be deducted from the value of your returned item(s) when we process your credit.

If an order is returned to sender as the address is undeliverable or the customer has refused delivery, a $15.00 fee will ba assessed to the merchandise total of the returned items. The original shipping costs will not be refunded.

You may also choose your own shipping method to send us your Product Returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

All costs associated with shipping Product Returns are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to you for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.

The following accessories may only be returned if in unopened and in factory sealed packages: (including, but not limited to) make-up, hats, wigs, beards, moustaches, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings, noses, CDs and video tapes. These products are NOT returnable if the package or box/bag is not factory sealed.

Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.

Special Order Items(including personalized party supplies) and all Mascot Costumes are not returnable.

Send returns to:
Costume Returns
1620 E. Stateline Rd.
Suite 101
Southaven, MS 38671


Returns policy for Burlington Coat Factory

Return by Mail

Complete the Return Section of your packing slip.
Circle the item number of the item/items you are returning.
Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
You will receive an email notifying you when we have received your return and credited your account.

Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.

General Return Policy

All items must be returned within 30 days of purchase.
Please bring your original receipt or shipping confirmation email.
Merchandise must be in new condition, unused and unwashed and in its original packaging.
Refunds will be issued in the original form of payment.
Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.

Online Policy

Shipping charges are non-refundable.
Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
Some merchandise returns are subject to a re-stocking fee. This is stated on the individual product pages.
Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at burlingtoncoatfactory.com.

Please note: you will be charged for shipping and handling on your new order.


Returns policy for Lands' End

RETURNS

Free Shipping with Re-order

If you need to return an item or items AND want to re-order the same item or items in a different size or color‚ we will offer you FREE SHIPPING on your replacement order. Please call 1-800-963-4816 to place your re-order with one of our Customer Care Specialists and have the shipping fee waived. After placing your re-order‚ you can then make your return as outlined below.

Return Options
Use any of the following options to return Lands’ End products purchased online or from one of our catalogs.

If you no longer have your packing slip and/or receipt and you have a Personal Shopping Account‚ you can obtain your past online Order History‚ or you can contact us by e-mail, chat or phone.

1. Return Internet or catalog orders at a Sears store.
Bring the Lands’ End items you wish to return to any full line Sears® store.
Make sure to bring the original packing slip for the items you wish to return.
Inform the associate if you are returning a gift.
You will receive an immediate return confirmation from Sears. Please allow 2-3 business days for Lands’ End to process and credit your return. We apologize for any inconvenience this may cause.
Please Note: Sears cannot accept exchanges or returns from Lands’ End Stores‚ Lands’ End Pop-Up Shops‚ or Lands’ End Business Outfitters.

2. Use our Easy Return label for a flat fee of $6.95.
Securely package the items you wish to return, fill out and include the Return Form, and affix the Easy Return shipping label found on your packing slip.
Give the package to your mail carrier or drop it off at any U.S. Post Office or collection box.
A flat fee of $6.95 will be deducted from the amount of your refund.
Returning a gift?
Include the name and address of the person who purchased the gift with your return. Tell us if you’d like a refund, gift card, or prefer to exchange it for another product
If you return a gift for which there is no record of purchase, we'll issue a refund for the item’s last selling price in the form of a Lands’ End Gift Card.
Please note: Not all orders are eligible for the Easy Return label service. If your packing slip does not have one, use return methods 1 or 3.

3. Send your return to us with the shipper of your choice.
Securely package your return including the Return Form
Returning a gift?
Include the name and address of the person who purchased the gift with your return. Tell us if you’d like a refund, gift card, or prefer to exchange it for another product
If you return a gift for which there is no record of purchase, we'll issue a refund for the item’s last selling price in the form of a Lands’ End Gift Card.
Send to:
Lands’ End Returns 
2 Lands' End Lane 
Dodgeville, WI 53595 
USA
A preprinted address label is on the packing slip for your convenience. You pay for postage at the point of return.

Want to reorder?
Choose whichever method is most convenient:

Send back the items you wish to return, then place a new order online
Send back the items you wish to return along with your completed reorder
Call us at 1-800-963-4816, or
Fax us your completed packing slip reorder section at 1-800-332-0103.

Refunds
Refunds will be issued in the original form of payment. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program or if the order was a gift, you’ll be issued a Lands’ End Gift Card.
If you return an item where the record of purchase dates back 9 months or greater, we will issue a refund in the form of a refund check.
If you return an item for which there is no record of purchase, we will issue a refund for the item’s lowest sale price in the form of a Lands’ End Gift Card.

Price Adjustments
If an item you purchased from landsend.com or a Lands’ End catalog goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request.


Returns policy for Moosejaw

What is your return policy?

If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed. 

Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work. 

Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.


Returns policy for Marks & Spencer London

RETURNS

What is your refund and returns policy?
NEW: We now offer a local returns for USA (you only need to pay for the return to a US address, we will pay for the rest).
Our returns policy: You may return unused products within 35 days of purchase with a valid parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged.
How do I return all or part of my order? You have two options, which are summarised below: 

How do I return all or part of my order?
1.Self-postage return
Simply use our returns portal to print a returns label. You will then be able to return all or part of your order at your own cost through your preferred carrier. Please note, the returns label and returns note is valid for one parcel only.
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.

How much does it cost?
1. Self-postage return
You are responsible for returning the order yourself through your own choice of carrier; the cost will be dictated by the carrier
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.

How much will I be refunded for my order?
1. Self-postage return
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods.
2. Local return
You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). Additionally, you will not be refunded for any shipping costs or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods

You will need your Order ID and the email address associated your M&S USA account to select your return option
Looking to return a faulty or incorrect item: Please contact us and we will get this sorted for you.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.

When will I receive my refund?
It can take up to 28 business days (up to 21 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we’ve refunded you.
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).


Returns policy for Forever 21

Returns & exchanges

This returns and exchanges policy applies to all purchases made through the website forever21.Com, the forever 21 mobile applications, and any other website or application that directs you to this returns and exchanges policy (collectively, the "Site"). All forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

Holiday return policy

Gift items purchased online through forever21.Com on or after november 13, 2017 are valid for return through january 7, 2018 or within 30 days from the ship date, whichever comes later. Refunds are available for online purchases returned by mail and will be credited to the original form of payment. You may return your merchandise to any forever 21, xxi, for love 21, f21 red, or forever 21 "$10 and under" location within the united states. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using paypal. At this time, all store returns of online purchases using paypal are valid for exchange or store credit only. All returns or exchanges are subject to forever 21's return policy.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.

Returns by mail

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.

1. On your return form, check off the items you wish to return and list the return reason code(s).
2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
4. Mail your online returns using the pre-printed label included with your package, or to the following address:

Forever 21
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Returns to a store

You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.

If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Damaged, defective, or wrong item(s)

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.

Returns for online purchases made with gift cards / e-certificates / store credit

Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.


Returns policy for Aeropostale

Please note that orders greater than 25 units are final sale and items cannot be returned online or in-store. NO ADJUSTMENTS. NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.

Returns to our Online Store

When you receive your order, the packing slip will contain detailed instructions for returning an item. Here are the basic steps:

1. Pack the item securely in the original package, if possible.
2. Affix the pre-paid, pre-addressed label onto your return package. No postage necessary. $7 will be deducted from your return credit for use of the label.
3. Please select a "Reason for Return" code on the packing slip and include the packing slip in your return package. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
4. Drop off your package at any UPS Store, UPS Drop Box, Office Depot, Staples, or US Post Office. You may also leave in your mailbox for local postal carrier pickup.
5. Track your return by logging into your account atwww.aeropostale.com
6. If you would prefer to use your own shipping method at your own expense, return the package via an insured shipping service to:Aeropostale.com, Attn: Returns Department100 Precision Dr., Walton, KY 41094.All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
7. All approved online returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package. Please note that your original shipping costs will not be refunded.
8. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
9. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

For further information, please visit http://www.aeropostale.com/helpdesk/index.jsp?display=returns&subdisplay=returns


Returns policy for YCMC

YCMC RETURNS
YCMC.com orders can be returned within 30 days of the shipping date. Simply contact us via email at services@ycmc.com or via telephone at 1-866-289-9262 to begin the return process.
  
HOW DO I RETURN MY YCMC.COM ORDER?
Your YCMC.com order may be returned by requesting a pre-paid return label from us. Usage of the pre-paid label will deduct $6.95 from your refund amount.  All return item(s) must be placed in a proper box such as the original shipping box or equivalent.  Please do not put a label directly on the shoe box or it cannot be accepted for return or exchange. Cover any old shipping labels with the new one or use a black magic marker to cover any old information. For easy return processing please include your original invoice provided with your YCMC.com order. Once your your package is ready for return, drop off your package at any UPS Drop Off Location or at any UPS partner service such as Mail Boxes Etc.
 
If you opt to return your YCMC.com order using your preferred shipping method, you are responsible for all shipping costs. Please ship using a trackable service as YCMC.com will not be held responsible for any lost or misdirected packages.
 
Our return address is: 
YCMC Return Department
c/o ESCO Ltd
1800 Woodlawn Dr
Baltimore, MD 21207

 
Depending on your location it can take anywhere from 1-5 business days for us to receive your return shipment. Once your return is received and inspected, we'll refund your original payment within 7 business days. All original shipping charges applied to the order are non-refundable. Please allow up to two billing cycles for the refund to appear on your statement.
 
RETURN POLICY
•  Item(s) are unworn, unwashed and have the original packaging (such as the original shoe box) and/or tags still attached.
•  Damaged boxes or packaging will not be accepted. 
•  Personal items such as a bathing suits, intimates or jewelry cannot be returned.
•  All electronic devices must be unopened and still have the factory plastic wrap.
 
EXCHANGE OPTIONS
At this time YCMC.com does not offer any exchanges. If you wish to exchange your YCMC.com order for a different size, color or style, please place a new order for the correct item.
 
DEFECTIVE/FLAWED PRODUCTS
If you have a defective item that you would like to return please contact customer service prior to returning any damaged or defective item(s) so we can be aware of the issue. Worn items that are sent back as defective will be inspected by our returns department. In the event that the items(s) are deemed defective we will gladly give you an exchange for another item. If the item is judged to not be defective, we will ship the item(s) back to you at your cost. New, unworn items that are deemed to be defective are eligible for an exchange or a refund. We must be notified of all damaged / defective items within 60 days of purchase. Contact us at (services@ycmc.com) or call us at 1-866-289-9262 and we will be happy to assist you.
 
 IN-STORE RETURNS/EXCHANGES
You may return or exchange any item(s) purchased on YCMC.com at any of our Shoe City store locations(http://www.ycmc.com/locator). All in-store purchases must be returned/exchanged at a Shoe City location.


Returns policy for Nordstrom

Returns & Exchanges

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.

GIFT CARDS
Gift Cards can't be returned.

WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.

FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.

INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.

GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.

Questions? Call 1.888.282.6060 or chat with us.

What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.

Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.

Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.

Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.

Are there restocking fees?
No.

Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.

Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.


Returns policy for Tilly's

Q: What is Tillys.com's Return Policy?
A: Tillys.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during red tag promotional clearance events. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, blind box merchandise, Contour, GoPro and Beats by Dre merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.

Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.

*Holiday purchases made November through December may be returned or exchanged through January 15th of the following year.

RETURNS TO A STORE, BY MAIL & EXPRESS EXCHANGES

Q: How can I return or exchange merchandise ordered from Tillys.com?
A. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:

1. Return To A Tilly's Store 
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Tilly's retail store. Use our Store Locator to find the nearest Tilly's store.

2. Express Exchange 
Need it in a hurry? Simply call this toll-free number: 866-4TILLYS (866-484-5597), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 24-48 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.

3. Return or Exchange By Mail 
Complete the Return/Exchange Form included in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size.

 

SmartPost Return Label:
Attach the prepaid, pre-addressed label to your package. No Payment is necessary when you mail your package. The amount of $7 will be deducted from your refund/exchange. Place your return package in your mailbox, USPS blue collection box , give it to your postal carrier or drop off at any post office, or request free carrier pick up at http://www.usps.com/pickup . You can track your package at www.fedex.com/us using the tracking number at the bottom of your shipping reciept.

If you don't have a SmartPost Return label, please send your pre-paid, insured package to:

Tillys.com 
E-Commerce Returns 
17 Pasteur 
Irvine, CA 92618 

Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Refunds and exchanges are processed when item(s) are received. Tilly's will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

RETURNS WITHOUT RECEIPT

Q: What if I need to make a return, but I've lost my original receipt? 
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at customerservice@tillys.com.

 

GIFT RETURNS

Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call this toll-free number: 866-4TILLYS (866-484-5597). Gift items with a receipt can be exchanged or returned for a Tilly's Store Credit.


Returns policy for Auguste The Label


TERMS AND CONDITIONS: BEST OF BYRON GIVEAWAY COMPETITION

1) The Promoter of the Competition is AUGUSTE THE LABEL. Information on how to enter forms part of the terms of entry. Entry into the competition is deemed acceptance of these terms and conditions.

2) Entry is open Residents of Countries in the Asia-Pacific Region only. (See link: https://apcss.org/about-2/ap-countries/ [https://apcss.org/about-2/ap-countries/]) Entrants must be over the age of 18. Excludes employees, board members and the immediate family members of the Promoter.

3) Competition commences on Monday 8th October 2018 at 9am Australian Eastern Daylight Savings Time (AEDT) and entries close on Monday 31st December 2018 at 11.59pm (AEDT) (Competition Period).

4) In order to have a valid entry in the competition, during the competition period entrants must: 

- Subscribe to Auguste The Label’s email database

One additional entry will be valid once the entrant:

- Follows the @augustethelabel Instagram Page

- Likes Auguste The Label’s Facebook Page

- Send an email via our competition page link, Refer a Friend, to a valid email address

5) Entrant must be still meeting the requirements of entry upon drawing of the competition.

6) Entries not completed in accordance with these terms & conditions will be deemed invalid. Any incomplete or incomprehensible entries will be deemed invalid.

7) Entry in the Competition is free. The Promoter is not liable for internet connection charges and / or mobile data charges and service charges incurred by entrants in submitting an entry. The Promoter accepts no responsibility for any late, lost or misdirected entries including delays due to technical disruptions, network congestion or for any other reason. 


8) One (1) winner will be randomly selected using an online randomiser tool by the Promoter.

9) The Promoter’s decision in relation to any aspect of the competition is final and no correspondence will be entered into. 

10) The competition will be drawn Thursday 10th January 2019. The winner will be announced Thursday 10th January 2019. Winner will be contacted by Auguste The Label.

11) One (1) prize will be awarded. 


12) The Promoter may request winners to provide proof of identity and age in order to claim the prize. Proof considered suitable for verification is at the discretion of the Promoter. If a winner cannot provide suitable proof, the winner will forfeit the prize in whole and no substitute will be offered.

13) The prize must be taken as stated and is not transferable, exchangeable or redeemable for cash. The Promoter will not be liable in the event that the winning entrant does not take, or is unable to use, the prize or any portion of it for any reason.

14) The Winner and their selected companion must be over the age of 18 upon the selected travel date, hold valid passports at the time of the travel period. The Promoter is in no way responsible for any costs involved in gaining or renewing any travel or proof of identity documents.

15) Travel dates must be between January 31st and April 30th, 2019, excluding the Easter Long weekend (19th April 2019– 22nd April 2019) Selected travel dates are subject to accommodation availability.

16) Flights are economy class and will be booked by Auguste The Label once travel dates are finalised with the Winner. Flights are non-refundable and unable to be changed/cancelled once confirmed. Flights will be return flights for Two people, from the Winner’s closest major airport in the Asia Pacific Region to Queensland’s Gold Coast Airport. Location changes are not permitted.

17) By entering into the competition, the entrant grants the Promoter permission to use, reproduce, communicate, publish their name for promotional and other related purposes without any payment or compensation to the entrant.

18) This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other social network.


Returns policy for Shiekh

Products must be in the condition you received them in with the original box and/or packaging. If merchandise is not returned in its original box or the box is taped and used to return the merchandise, a $3 restocking fee will be deducted from your refund. Clothing and hats must be unworn, unwashed and undamaged with original tags intact.

Please do not return the merchandise to the manufacturer, we will handle everything.

If you are not pleased with the item you ordered, please download,print and complete this Return/Exchange Form https://static.shiekh.com/media/wysiwyg/CMS/Shiekh_Shoes_Return_Authorization.pdf

From here you have two options.

1. Mail package to:

Shiekh Shoes
Attn: Web Department
1777 S. Vintage Avenue
Ontario, CA 91761

2. Return the item at one of our store locations

You are required to bring the completed Return/Exchange Form along with the receipt to the store in order to return or exchange your item. Please note that the store will not be able to issue you a refund. Internet refunds are processed only by the corporate office. We will refund the money to your credit card after receiving notification of the returned merchandise from the store. Please allow 1 week for this refund to be processed.

Shiekh Shoes will gladly pay shipping charges up to $13 on returned items if:

- Item is defective.
- Wrong item was shipped.
- Item was missing parts or accessories.

To receive a shipping label, please contact our customer service department at 1-888-5-Shiekh (1-888-574-4354)

Exchanges:

If you wish to exchange an item purchased, please contact our Customer Service Department directly at (888) 574-4354. They will check the availability of the replacement item you are requesting and further explain the steps needed to make the exchange.

Merchandise that is exchangeable can be returned by either mailing to the address above or by bringing it into one of our store locations. Exchanges are subject to a $7.95 processing and handling fee. Once the original item is received, the replacement merchandise will arrive to you within 7-10 business days.

Refusal of package delivery from our drop ship partners:

A restocking charge of 15% will be deducted from your refund for any Pleaser, Bordello, Demonia, Funtasma, K-Swiss or Pinup Couture merchandise if the order is refused for delivery, or canceled in transit.


Returns policy for Billabong

RETURNS

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.

30 DAY FREE RETURN POLICY

If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase.
To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.

RETURN CLAIM PROCEDURE

To return a purchase, please follow the following instructions:

1. Log in to your account and go to the My Account section. Go to View Orders and select the order containing the items you would like to return.
2. Complete and submit the online RA request form, and print the free return shipping label. If your order is past 30 days then no RA form will appear.
3. Pack product with suitable packaging materials. Ensure that return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.
4. Drop your return package off at any UPS shipping location.

We will notify you as soon as your return is processed. If you have any questions, please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.

GUEST CHECKOUT RETURN PROCESS

For orders purchased through guest checkout, you will need to email our customers service team at store@billabong-usa.com to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.

MILITARY RETURNS PROCESS

For orders shipped to US military addresses, follow the instructions above. For orders shipped to military addresses outside the US, please contact customer support.
 


Returns policy for Show Me Your MuMu

We are sorry your Mumu did not work out. Don’t stress we accept returns within (14) days of when your order was received. Please read the following return restrictions, we promise that we tried to make them as fair as possible! Thanks!

- All sale items, jewelry purchases & Mu Finds are FINAL SALE and cannot be returned!
- Items must have all tags attached.
- Returned items must not be worn or altered.
- Items returned in worn condition may be subject to a $45 restocking fee.
- If items are in poor or damaged condition they will be returned to the customer.
- Be sure to include original packaging and fill out the return Form with all necessary information.
- All eligible items must be returned within 2 weeks (14 days) from receiving your order to qualify for a refund or store credit. Returns attempted after this two week period will not be accepted.
- We are sorry to inform that we do not currently offer exchanges. If you are looking to order another item we recommend you place a separate order.

If any items do not meet the above requirements, you will be contacted and the items will be returned to you. Please contact our customer service team [http://www.showmeyourmumu.com/customer-service-contact] if you have any questions about your return:

Refund and Processing

- Please note the return process may take up to 3 weeks.
- Refunds will be credited back to your original method of payment, and will post approximately 7-10 days after the date of processing. Most returns will process in 2-3 weeks. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We appreciate your patience!
- If you are returning your Mu for a refund using the enclosed USPS label, $6.99 will be deducted from your refund.
- If you are returning your Mu for store credit, you will not be charged the $6.99 return shipping fee.
- Be sure to include original packaging and fill out the return form with all necessary information.
- If not using our shipping label provided, please ship to the address below using the shipping method of your choice.

Mumu Online Returns
1834 East 22nd Street
Vernon, CA 90058

Store Credit

To use an online store credit, sign into your ShowMeYourMumu account; on the account dashboard go on “view store credit balance” to view available store credit. Upon checking out, in the list of payment types if a store credit balance exist it will appear as a payment option on the checkout page. Select this option to apply a store credit to your order. Note: If you would like to return your items for store credit, you will not be charged the $6.99 return shipping fee.

- Any purchase that exceeds the value of online store credit will require an additional payment method for the remaining balance.
- Online Store credit never expires.
- Online Store Credit cannot be transferred to another person or account.
- Online Store Credit can only be used online at our website, www.showmeyourmumu.com.

Returning Swimwear|

Please be kind to fellow Mumu lovers and try on over underwear for sanitary reasons. Do not remove protective liner. If the protective liner has been removed we will not accept your return.

Returning International Orders

All international orders are final sale and cannot be returned.


Returns policy for Lou & Grey

What is the online Return Policy?

Lou & Grey will accept your return or exchange of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Lou & Grey store with the exception of select merchandise explicitly noted in our return policy below. Please note, we cannot accept online purchase returns at LOFT, LOFT Outlet, Ann Taylor, or Ann Taylor Factory store locations.

We will credit you for returns, accompanied by an original receipt, received within 45 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange.

One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase. Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed "Final Sale", may not be returned or exchanged.

Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged. Reduced price merchandise with "Final Sale" in the description or a .44 or .88 price ending prior to any discount may not be returned or exchanged. Merchandise without an original receipt with a selling price on the date of the return that is deemed "Final Sale" may not be returned or exchanged.

*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided."

How can I return my online purchases?

On your original receipt, indicate the items to be returned and provide the main reason for the return using the codes listed on your receipt.

If you have not contacted us for a Quick Exchange indicate whether you prefer a refund or exchange. For exchanges, please fill out the "Exchange Details" section of your invoice, including the product information for each new item. If you are returning a gift, merchandise from an exchange order, or the return is after 45 days from the date of purchase, you must provide your email address, so that an E-Gift Certificate can be sent to you.

Carefully pack your item(s), in the original condition, and include your completed return form. Be sure to keep the top portion of your receipt for your records. Ship the merchandise using one of the two options below:

OPTION 1: Use the convenient UPS Prepaid Return Label

- Simply place the peel-and-stick UPS Prepaid Return Label from your invoice on your package (70 lbs or less). Be sure to remove or cover all other labels and barcodes.
- Deliver your package to UPS
- UPS locations include the UPS Store, UPS drop boxes, UPS customer centers, authorized retail outlets and UPS drivers. Find your closest UPS location atwww.ups.com/dropoff.
- We will either deduct the $7.95 shipping fee from your return credit, or charge the card used for purchase for any exchange order greater than the return credit.

OPTION 2: Return the package on your own

- Pack up your item(s).
- Select a carrier (USPS, UPS, FedEx, etc.).
- Pay the return postage at the time of shipping.
- Ship to the following address:

Lou & Grey Online Store
605 W. Crossroads Parkway
Bolingbrook, IL 60440"        

What is a Quick Exchange?

To save you time, we have our Lou & Grey Quick Exchange Service. If you find that an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call us at 1-844-214-3434. We'll quickly place an exchange order--charging your preferred credit card, but waiving your standard ground shipping fees. In addition, we'll help you make your return to our Online Store or to a Lou & Grey Store nearest you.
                


Returns policy for Splendid

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 14 days will only be accepted at our discretion for an online store credit. The return/exchange value is determined by the last retail price of the item.

Swimwear and underwear cannot be returned or exchanged. Styles marked as Final Sale cannot be returned or exchanged.

Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Returns & Exchanges will only be accepted with a completed return form. Log into your account, go to"View Order" and on the following page go to the Print: Return or Exchange Form link. Follow the easy steps, print the form and include it in your return box. All returns must have the Invoice in order to process the return. 

Where do I ship my return or exchange? How should I ship my return or exchange?

Returning an Online Purchase
We want you to love what you ordered, but if something isn't right, let us know.

If you ordered from our website you can return items by mail within 14 days of your order date.
There are no returns on final sale merchandise.
This return process is only offered for orders within the USA.

Follow these simple steps to return your purchase.
Step 1: Complete Your Returns Form

Log into your account and go to your order history. Select the order in question and then go to “Return or Exchange Form” link. Follow the easy steps, print the form and include it in your return package.

Step 2: Original Packaging
Pack and seal your box securely, in the original package if possible.

Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email and include it in your shipping box.

Step 3: Shipping Box

Pack and seal your box securely, in the original package if possible. If you don’t have the original box you can use any plain, unmarked cardboard box to ship your return.
Remove any existing shipping labels, stickers, or other materials from the shipping box.
Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box.
Take your package to any authorized FedEx location or call FedEx for a pick up at 1-800-463-3339. You can also send your merchandise back to us at the address below, using any other traceable method and at your own expense.

Splendid Returns 
5500 S. Boyle Ave.
Vernon, CA 90058

Once your package has been received, your refund will be processed within seven business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer service team at 1-888-290-1385 or at [customerservice@shop.splendid.com].

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. 

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


Returns policy for Express

Third party purchase returns & exchanges
Third party branded products purchased online cannot be returned in stores. Express.Com third party orders must be returned by mail no more than 90 days after the purchase. Shipping and handling fees are not refundable. Items with “do not remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

 
U.S. Online returns & exchanges
Return or exchange online orders by mail using the prepaid label for ease and convenience
Check one of the four boxes on the front of the invoice: exchange, refund, if this was a gift: refund me, or refund the giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package in the u.S. Mail. The cost of using the prepaid return label service is $6.99 and will be deducted from your refund, unless you are returning shoes. We offer free returns for shoes. Refunds will be issued in the form of original payment.

Return or exchange by mail on your own
If you prefer to return using the delivery service of your choice or if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid.

U.S. Returns address
Express returns dept.
30 transport dr
Walton, ky 41094

Check one of the four boxes on the front exchange; refund; if this was a gift: refund me; or refund the giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.

 
International online returns
International orders are not eligible for free returns.

Orders shipped to addresses outside of the U.S. Cannot be returned in stores, and must be returned by mail.

International returns instructions
Please call toll-free 1-888-397-1980 and our customer service team will assist you with return instructions. You may also e-mail us at customerservice@express.Com. Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.


Returns policy for Life is Good

RETURN POLICY

When you’re happy, we’re happy. Life is Good stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, return your merchandise by following the easy steps below:

Fill-out the returns and exchange form on the back portion of your packing slip and indicate what you are returning or exchanging. Please indicate if this order was a gift. To ensure a prompt and accurate returns process, we ask that you include your order number on the return form. To access your order number, simply Log into your account.

Tear the form along the perforation and be sure to include it in your package. For your convenience, we have supplied a postage paid return label in with your original order. If you do not have the mailing label from the original packing slip please use a signature required service such as FedEx or UPS to send your return back to us. Please do not use USPS. If you choose to use USPS, Life is good® cannot guarantee delivery of your package. You will be responsible for paying all return shipping costs up front. Please ship your return to:
Lifeisgood.com
15 Hudson Park Drive
Hudson, NH 03051
We will do our best to process your return or exchange within 7 business days after receipt of the package. Please allow a full billing cycle for credit to appear on your financial statement.

RETURN RULES

Returns and exchanges must be made within 60 days of your order date.
For eligible returns within the United States, a free pre-paid return label in provided in the original order.
Merchandise must be unused, unworn, and in good condition with the original hangtags and packaging attached.
No refunds will be given without a receipt.
Only items purchased through lifeisgood.com may be returned to our online warehouse. Items purchased through any of our wholesale partners must be returned to the place of purchase.
When we receive your returned merchandise, we will refund you against the original method of payment.
Shipping and handling costs, gift box costs and other charges are non-refundable.
Canadian orders can be refunded or exchanged, however shipping costs to Lifeisgood.com and back out will be the responsibility of the customer.
In the case of damaged items, please call the customer care team at 1-888-339-2987.


Returns policy for GUESS Factory

RETURN POLICY
Q: Not exactly what you wanted?
A: While we take pride in every GUESS Factory product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Ground shipping on your replacement order will be free of charge. GUESSFactory.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt, hygiene strip and tags must be attached. Unfortunately, pierced jewelry and underwear are final sales. Sale merchandise may only be returned to a store for an exchange.

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The only exception to this are returns made to a store that were purchased online through PayPal or Bill Me Later®. These returns must be refunded via a gift card or store credit. If the item was a gift purchased online, send it back to GUESSFactory.com along with your online gift receipt. Refunds will be in the form of a merchandise credit redeemable with your next purchase online or at any GUESS Factory store.
GUESS Factory merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Orders placed through Amazon.com can only be returned to the distribution center by following the mailing instructions on the back of your invoice.
Q: What is returnable?
A: Original receipts required for all returns/exchanges.  All product return shipments must include all original internal packing materials, boxes and containers. Shipping charges are not refundable. Swimwear, GUESS Kids merchandise, and orders placed through Amazon.com are not returnable in stores and can only be returned to the distribution center by following the mailing instructions below. Shop.guess.com, guesskids.com, GbyGUESS.com and GuessFactory.com gladly accept the return of full-priced merchandise purchased with the original receipt and tags attached for up to 30 days after purchase and up to 14 days after purchase for Marciano.com; sale merchandise (with original receipt and tags attached) may be returned to our warehouse for a refund or returned in store for an exchange or merchandise return card only for up to 30 days after purchase for GUESS, GUESSKids, G by GUESS and GUESS Factory and up to 14 days after purchase for Marciano. GUESS gladly accepts defective merchandise with original receipts up to 30 days after purchase, certain exceptions may apply.  All swimwear must have sanitary strips and tags attached to be eligible for return. All pierced jewelry, innerwear/underwear, fragrances, lotions and items marked “final sale” may not be returned or exchanged. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. If the merchandise was an online gift purchase, return the merchandise with your original gift receipt to receive a merchandise return card redeemable online at any of our e-comm sites listed above or in any GUESS, GUESS Accessories, GUESS by Marciano, G by GUESS or GUESS Factory store location.  Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.

For further information , please acces http://www.guessfactory.com/en/CustomerCare/Returns/


Returns policy for Unique Vintage

Unique Vintage Devoted Darling Reward Points Program

Revised – October 22, 2014 Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE PARTICIPATING IN THIS PROGRAM

General Information

This DEVOTED DARLING Reward Points Program is brought to you by Unique Vintage, Inc. Participation and benefits shall be considered void where prohibited by law. Taxes may apply where required by law. Unique Vintage assumes no liability for any user's participation that contravenes the laws or regulations of his or her state. Your participation is subject to present and future program rules. Your participation is valid only at www.unique-vintage.com and rewards may only be earned and redeemed on www.unique-vintage.com.

Earning Rewards

The Unique Vintage DEVOTED DARLING Reward Points Program is available to all Unique Vintage users. A user will accumulate Reward Points for the following actions relating to his or her account as set forth below: 5 points = for links shared on social media via a Unique Vintage product page. A maximum of 25 points per sharing method (Email, Facebook, Twitter, Pinterest or other social channels) may be earned per 30 day period. 10 points = for links shared on Facebook or Twitter may be earned only once per 30 day period. 10 points = for every $1 spent on the purchase of a product, but not for any amount spent on taxes or shipping costs. For the avoidance of doubt, Reward Points are only earned for money actually spent on the product, not for the amounts of any discounts or payment by gift card. If an order is cancelled, any Reward Points awarded for the purchase will be cancelled. If a product is returned, Unique Vintage reserves the right to cancel the Reward Points awarded for the purchase of such product. 25 points = Review a product on the Unique Vintage website (see “Reviewing a Product” below). A maximum of 125 points may be earned per 30 day period for reviewing products on the Unique Vintage website. TO RECEIVE POINT CREDIT, customers must submit the review via the "Leave a Review" follow up email sent to the customers account 14 days after the customers purchase. This policy is to ensure the customer is a verified buyer at uniquevintage.com 50 points = follow Unique Vintage on either Facebook or Twitter. This award can only be redeemed once per social channel per lifetime. 100 points = subscribe to the Unique Vintage email newsletter and receive 100 points. This award can only be redeemed once upon initial sign up. 100 points = follow Unique Vintage on Instagram. This award can only be redeemed once per lifetime. 2500 points = when each referral (who is not already an Unique Vintage customer) makes his/her first purchase on Unique Vintage, the referrer who shared Unique Vintage via email, Facebook or Twitter through their Rewards dashboard widget under Referrals, will receive 2500 points. From time to time, Unique Vintage may temporarily amend the Reward Point reward equations, without notice to the users. A user only earns Reward Points based on activity on and via the Unique Vintage website. Users may opt to purchase products without using their Reward Points. Users will be able to check the amount of Reward Points accumulated in their account by logging into the My Account section and viewing the dashboard. Users may not redeem or exchange accumulated Reward Points for cash. Users may not give/donate/transfer/share their Reward Points to another User’s account. Unique Vintage specifically reserves the right to terminate, cancel, suspend and/or modify the DEVOTED DARLING Reward Points Program, or any specific User's participation in the DEVOTED DARLING Reward Points Program, if any fraud, virus or other technical problem corrupts the administration, security, safety or proper function of the DEVOTED DARLING Reward Points Program, as determined by Unique Vintage in its sole discretion. In addition, Unique Vintage reserves the right to terminate, cancel, suspend and/or permanently ban any specific User's participation in the DEVOTED DARLING Reward Points Program if Unique Vintage suspects that such User is conducting fraudulent activity to acquire, accumulate or spend Reward points including, but not limited to, by a User creating multiple Rewards accounts, false referrals, etc.

Reviewing a Product

Rewards for product reviews will only be credited to the users Devoted Darlings Rewards account, if they submit the review through the "Leave a Review" follow up email sent to the customers account email 14 days after purchase. Reviews of a Unique Vintage product on the Unique Vintage website will be reviewed for legitimacy and for language. As a result, it may take several (up to 14) days before reviews are posted on the Unique Vintage website and Reward Points are credited to a user’s account. Reviews that are posted will not be edited or changed for content, but they may be edited to correct spelling mistakes, type-o’s, glaring grammatical errors, etc. and/or to shorten the length. Unique Vintage reserves the right to reject reviews that it deems (in its sole discretion) to be of no value, or in violation of the Unique Vintage Terms of Service, and therefore no Reward Points will be rewarded for such reviews.

Redeeming Reward Points

Reward Points may only be redeemed on www.unique-vintage.com. Reward Points may only be redeemed for a discount off the purchase price of an item. Reward Points may not be redeemed for payment of taxes or shipping costs. Unless otherwise indicated by Unique Vintage, Reward Points may be redeemed in conjunction with discounts or offers granted by Unique Vintage. Unique Vintage may limit the number of Reward Points that may be redeemed at one time. Users must accumulate 1250 Reward Points before being eligible to redeem Reward Points. Users with less than 1250 Reward Points will not be able to redeem those Reward Points until they have acquired at least 1250 Reward Points. Users wishing to redeem Reward Points will receive $5 off the purchase price of their order in redemption of 1250 Reward Points or $10 off the purchase price of their order in redemption of 2500 Reward Points, which will thereby be deducted from the User's count of Reward Points. The system will update the User’s remaining Reward Points immediately after Reward Points are redeemed. Reward Points cannot be applied to prior purchases or for the purchase of Unique Vintage eGift Cards. Unique Vintage may determine, in its sole discretion, to restrict the redemption of Reward Points with respect to certain products. Other Unique Vintage restrictions may apply.

Expiration of Reward Points

Reward Points earned for onsite activities (Account Sign Up, Email Sign Up, Writing A Review, and Social Shares) will expire one (1) year after being earned, if not redeemed prior to the expiration date. Reward Points earned from purchase will expire (1) year after the most recent purchase. The expiration date will update for all Reward Points earned from purchases based on the date of the most recent purchase. If a purchase is made once in every (1) year period, points will not expire and will continue to accumulate. Unique Vintage reserves the right to extend the expiration date, in its own discretion, on an individual user basis.

Account Information

You may view your account activity online HERE. [/customer/account/login] The information you provide will be handled in accordance with the Unique Vintage privacy policy available at HERE. [/unique-vintage-privacy-policy]

Termination

Participation in the DEVOTED DARLING Reward Points Program is a privilege granted to Unique Vintage users and as such can be suspended, revoked or terminated at any time by Unique Vintage for any reason or for no reason. In the event of termination of your participation, all benefits including all accrued Reward Points and other program benefits will automatically and immediately be forfeited.

Program Changes

Unique Vintage reserves the right to vary any or all of the terms of the DEVOTED DARLING Reward Points Program, to amend these Terms of Service, or to terminate the DEVOTED DARLING Reward Points Program, at any time without notice and without further obligations to users, including, but not limited to, modifications which: a) govern Reward Points earned on and after the date of the change; or b) change the value of already accumulated Reward Points. Notice of any such changes, amendments or termination will be provided to users via message or email, or by being posted on the Unique Vintage website and will be effective immediately, unless otherwise stated in such notification.


Returns policy for Rainbow Shops

Returns are easy!
You can return items purchased in their original, unused condition for a full refund of their merchandise value. We accept returns within 30 days of the original ship date.

Please note the following items are final sale and cannot be returned or exchanged: lingerie, bras, panties, shapewear, earrings, gift cards and all items marked Final Sale.

Original shipping and handling fees are not refundable.

However, in the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately by email or telephone. We will reimburse you for the cost of returning the package to us; we will not charge you for the shipping costs of replacement merchandise as long as the item is returned by mail.

Items purchased from a Rainbow store location cannot be returned to Rainbowshops.com.

Credit from your return will be issued to the original form of payment used when the order was placed.

Online purchases can be returned either to Rainbowshops.com or to any of our Rainbow store locations. To find the store location nearest you, please visit our store locator page at [https://www.rainbowshops.com/on/demandware.store/Sites-rainbow-Site/default/Stores-Find].

Purchases made using PayPal as a payment method can be returned to stores for a merchandise credit or returned by mail for a PayPal credit. All other returns will be credited to your original form of payment.

Returns by Mail
You will find a Return form enclosed with your order. To return an item, complete the form and enclose it with the merchandise you are returning. Once we receive your return please allow 5 business days for your return to be processed. We will notify you via email of your refund once we have received and processed the returned item. If the return is approved, a credit will be issued in the original form of payment only. Shipping fees on your original order are not refundable. Please allow a minimum of 1 billing cycle for your refund to appear on your credit card statement.

For your convenience, we include a return label in your package. If you choose to use our return label a fee of $6.95 will be deducted from your return credit when we process your return. However, in the unlikely event that we have inadvertently sent you incorrect or damaged merchandise, please notify us immediately by email or telephone, and we will reimburse you for the cost of returning the package to us.

Please follow these instructions for using the return label included with your shipment:

Step 1: Complete the Returns section of the Packing Slip.

Step 2: Place the merchandise and the Packing Slip in the box.

Step 3: Package the return and seal securely with tape.

Step 4: Affix the Return Label to your package (Note: Make sure to cover or remove the original shipping label)

Step 5: Drop your package at any U.S Post Office location, or with your local postal carrier.

OR

You may also choose to return your package via an alternate method of your choice. If so, please label your package clearly, and send it via a prepaid, insured, traceable method.

Address the package to:
Rainbow Returns Center
980 Alabama Avenue
Brooklyn, NY 11207

If you need further assistance with returns or have additional questions please do not hesitate to contact us at 1-844-5RAINBOW (1-844-572-4626) Monday-Friday 8:30 AM to 6 PM EST.

Returns to a Rainbow Store
We gladly accept returns to any of our 1,100+ Rainbow stores. Please visit our store locator page at [https://www.rainbowshops.com/on/demandware.store/Sites-rainbow-Site/default/Stores-Find] to find the Rainbow store nearest you.

Simply bring the merchandise you wish to return and the packing slip from your order when you visit the store. Please make sure that all original tags are attached to the merchandise. If you do not have all original tags and the packing slip for your order we will be unable to process your return.

Purchases made using PayPal can only be refunded via merchandise credit when returned to a Rainbow store. We cannot process refunds to your PayPal account from our stores.

All other refunds at stores will be made to the original form of payment.


Returns policy for The Green Life

Shipping - Domestic (US)

Shipping made simple! We offer FREE shipping on all orders over $99 and a low-cost, flat rate of $5.95 for orders under $99.

We send your packages the most cost effective way. Our shipping software will rate shop when your finished package is weighed and select the most economical method of shipping based on weight and destination. 

We ship by ground using: USPS First Class Parcel, USPS Priority, UPS Ground, UPS Surepost. 

 

Shipping - International (Outside of US)

Shopthegreenlife.com [http://www.shopthegreenlife.com] fulfills orders through a trusted company, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” button. The items in your cart will automatically be transferred to GlobalShopex for international checkout. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or other local payment options. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries regarding tracking and shipment should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868. Any other questions should be directed to The Green Life. [https://www.shopthegreenlife.com/pages/contact]

GlobelShopex local phone numbers:

Australia (Sydney) tel: (612) 9037 0252

United Kingdom tel: (020) 3371 9380

Japan (Tokyo) tel: (3) 4520 9639

Spain (Madrid) tel: (91) 829 5114

South Africa tel: (27 10) 500-2487

Canada (Toronto) tel: (416) 840 5719

France (Paris) tel: (01) 7666 0593

Mexico (DF) tel: (55) 8525 3179

Brazil (Sao Paulo) tel: (11) 3957 0408

Peru (Lima) tel: (1) 718 0788

Colombia (Bogota) tel: (1) 508 2859

Chile (Santiago) tel: (2) 368 0900

 

Return Process

1. Contact our Customer Care Specialist within 15 days of the original purchase at support@shopthegreenlife.com. Please provide the order number and reason for return in email. 

2. Our Customer Care Specialist will provide you with a Return Merchandise Authorization number (RMA)#) and email you detailed return instructions with a return-shipping label. 

3. Clearly write and/or affix teh RMA# on the package and return to the address specified in the email.

4. The original method of payment used to place the order will be credited the purchase price, excluding shipping costs once the item is received at our warehouse. 

5. We will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit. 

* Please note that we offer free return shipping for all products only if the return is due to manufacturer's defect or The Green Life's error. In all other cases, the customer is responsible for the return shipping cost plus a 10% restocking fee. 


Returns policy for Hatley

 

If you are not happy with your goods, we'd be happy to refund your order within 30 days from the day of purchase. Unfortunately we do not offer free returns, so return shipping is at cost of the customer, but the regular postal service will do just fine.

When returning an item to us, please include a copy of the Returns Form (also found on the back of the packing slip included with the website order).

If you purchased the item somewhere else other than our website, please contact the store and follow their return procedures.

Exchanges

Looking to make an exchange? Please return your item and place a new order.

Other questions

Still have some questions or concerns? Give us a call 1-877-742-8539, extension 126, Monday to Friday, 9am to 4pm, Eastern Standard Time, or fill out our Contact Us Form.

Return Addresses:

Within the USA, please send your returns to:

Hatley.com Returns
59 Church St
Burlington, VT 05401

Within Canada, please send your returns to:

Hatley.com Returns
860 90th Ave
Lasalle, QC H8R 3A2


Returns policy for Petit Bateau

Returns
What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Please note that washed or worn underwear garments cannot be returned or exchanged. Only underwear returned in the original package will be accepted. Merchandise received after 45 days will only be accepted at our discretion for an online store credit.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

Returns & Exchanges will only be accepted with a completed return form. Log into your account, go to "View Order" and on the following page go to the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. All returns must have the Invoice in order to process the return.


Where do I ship my return or exchange?

Returns and exchanges must be mailed to the address on our return form and you must use our return form to properly process your return/exchange. Go to my account , go to "View Order" and on the following page go to the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.


How should I ship my return or exchange?

Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return/exchange must include a completed return form. Go to my account, log in, go to "View Order" and on the following page go to the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

2016 Holiday Return/Exchange Policy

Orders placed between November 29th 2016 and December 21st 2016 may take advantage of our extended holiday return policy. Petit Bateau will accept any return or exchange postmarked by January 31st 2017.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


Petit Bateau USA On Line Price Adjustments Policy

Web Policy: A price adjustment will be permitted once on an item within 7 days of initial purchase with original receipt. To receive a price adjustment for an online purchase, email us at  "customerservice@shop.petit-bateau.us", contact Customer Service at  "800.399.4819"

A credit will be processed on the credit card used for the original purchase. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale or with a promotional discount (e.g. PB card) are not eligible for further price adjustment. Online orders can only receive a price adjustment as a result of a change to the price of the item at "customerservice@shop.petit-bateau.us".  Online orders cannot receive price adjustments in our retail stores.


Returns policy for Hampden Clothing

We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased your item in store or online.

In Store Return Policy
Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on regular price, unworn, unwashed, unaltered merchandise within 10 days of the purchase date.

Online Return Policy
We understand that returns and exchanges are sometimes necessary when shopping online. We will happily accept returns or exchanges on regular price, unworn, unwashed, unaltered merchandise within 14 days of the purchase date. All Sale Merchandise, Jewelry, Sunglasses, Swimsuits and Lingerie are final sale and not eligible for Free Returns/Exchanges. Merchandise must be received back in the store within 14 days of the purchase date.  Please do not use shoe boxes to ship footwear--footwear and shoe box must be shipped within a larger box. Footwear must include the original shoe box in its original condition, without postage labels. Please note that international returns are not eligible for free returns or exchanges. Please see below for more details on international orders. 

All Sale Merchandise is final sale and not eligible for Free Returns/Exchanges.
If you have any questions or concerns, please feel free to email us at [info@hampdenclothing.com] or give us a call at 843.724.6373.

To request a return or exchange:

If you were shopping online and logged into your account during the original purchase, please follow the instructions below to initiate a return. If you were not logged in during your original purchase or purchased the item in store, please email info@hampdenclothing.com to let us know, and we will be happy to assist you with the return. We always do our best to respond within 1 business day of your request. If you have any questions about the returns/exchanges process, please don't hesitate to email [info@hampdenclothing.com] or call 843.724.6373.

1. First, log into your account  "My Account" at the top right of your screen (on desktop computers). On mobile devices, scroll to the bottom of any page, go to the Customer Service drop down, and to "My Account".
2. Once you've logged in, check "Order History" on the left side of the screen to view your orders.
3. Next, go to the magnifying glass next to the order you wish to return.
4. Now, go to the green arrow next to the item you wish to return, fill out the information on the form, and "Continue".
5. Once your return request has been submitted, we will email you a UPS return shipping label within 1 business day. 
All sale merchandise, jewelry, sunglasses, swimsuits and lingerie are FINAL SALE, and are not eligible for Free Returns/Exchanges.


Returns policy for Stylebop

Should you not be happy with your purchase or would like to make an exchange for a different size, you have 14 days to return the package for a refund or an exchange.

In order to make use of a free return, please create a return in your account online. You can do this under MY ACCOUNT on www.stylebop.com.

Please log into your account and go to ORDERS. There you will find the option “Return/Exchange”. Please choose if you wish to return the item or make an exchange for a different size. After confirming your choice you will receive a RAN (Return Authorization Number) or an exchange number. Please fill in the number on the return document included with your order and put this document together with the item/s into the box.

Items must be in original condition with all original designer tags and the STYLEBOP.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear or returned not in the original shoe box. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons.

The return is carried out by the same shipping partner used for the original delivery.

Read more here: https://www.stylebop.com/en-de/women/customerservice#a4


Returns policy for Garage

Garage Clothing RETURN POLICY

We want you to be fully satisfied. If you are not, you may return the item(s) for a full refund of the purchased price. We gladly accept returns by mail or in person in any of our Garage retail stores.

We will gladly refund or exchange, within 30 days of your order date, all unwashed and unworn ticketed merchandise in its original condition, when accompanied by the Original Packing slip invoice for the price paid.

Earrings, bodysuits, swimwear, underwear, fragrance and beauty products are "final sale" with no possibility of refund or exchange unless the merchandise was found to be defective. Belts, socks, leggings and pyjamas in original packaging are refundable.

Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e- gifts cards in which case you will get a refund on a new e-gift card). Shipping charges and sales tax on shipping are not refundable.

Returning or exchanging at a Garage store
- Please bring your original packing slip invoice along with you when you visit the store to return your item(s). Refunds will be issued using the same method of payment used for the original purchase*. See conditions above and on the back of your original sales receipt and packing slip.
- IMPORTANT: If your online order contains merchandise from both Dynamite and Garage banners, returns/exchanges must be made separately at the respective store. (EX: Dynamite items must be returned to Dynamite stores, Garage items must be returned to Garage stores).

Returning by mail
- Indicate the reason code and the quantity for each item you wish to return.
- Peel off the return label on the other side of the pack slip and stick it to your return package.
- Enclose the pack slip invoice in your return package. Pack the item(s) securely in the original product packaging, whenever possible.
- We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier. Drop your package in the mail. Postage required. We cannot accept C.O.D deliveries.
- All shipping costs, including those incurred for returns are non-refundable. Upon receipt, allow approximately 10 business days to process your credit. Please allow a few days for your bank to process it.


Returns policy for Bewild

SHIPPING AND RETURNS POLICY

Holiday Shipping:

All US Domestic orders placed by 12/13/17 are due to arrive by December 24th

Processing: 

  • Bewild.com orders will be processed within 1 business day.
  • Orders placed after 2:00pm Eastern Standard Time start their processing period the next business day.
  • Bewild.com does not process on Saturday, Sunday or Holidays.
  • An order confirmation email and tracking number email will be sent to the e-mail address you provide. 
Shipping: 
  • Bewild.com uses USPS and UPS to ship your items. Depending on the service used your shipment can be tracked at www.usps.com or www.ups.com using the tracking number emailed to you.
  • Shipping rates are based on time, weight and location. All shipping times are estimates and can not be guaranteed.
  • Shipping cost can be estimated using our 'Estimate Shipping and Tax' calculator before checkout.
International Shipping: 
  • Once your shipment has left USPS international sorting facility, it may not be track able by Bewild.com or USPS depending on location.
  • All applicable custom fees, taxes and duties are the sole responsibility of the customer.
  • It is at the sole discretion of custom agents to release your package. Customs agents may delay delivery of packages.
  • For more information on customs and duties charges, please contact your local customs office. 
Contact support@bewild.com with any questions.
 
Returning Merchandise
    1. Before you return merchandise to us you must email support@bewild.com for approval and instructions.

Returns policy for Stride Rite

Our Guarantee
Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us or return it to a corporate Stride Rite store near you. Please follow the instructions below so we can process your return as quickly as possible.

Return by Mail:
Merchandise must be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Stride Rite reserves the right to refuse worn or damaged merchandise.
Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.
Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Return shipping charges of $4.99 will be deducted from your refund. Please keep your shipping receipt number for reference and tracking.
A credit for the value of the returned merchandise minus shipping charges of $4.99 will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

At any corporate Stride Rite retail store:
In addition with your packing slip, please bring your Order Confirmation email or Stride Rite Rewards Card.

For Exchanges:
At this time, striderite.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through striderite.com. If you need assistance please call Customer Service 1-800-299-6575. We will process your return immediately upon receipt and credit your account for the merchandise; less the return shipping charges.


Returns policy for shoes.com

RETURN/EXCHANGE POLICY

If you are not happy with your order, we are happy to accept a return or exchange.
Return shipping is free for merchandise being shipped from within the United States.
- Return shipping is free*. For each shipping address, we will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order for each shipping address, we suggest you wait for receipt of all items to that address before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, [events.shoebuy.com]. Orders placed between November 1 — January 1 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
 - We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit for the full purchase price of each item will be automatically applied to your credit card or original method of payment withing approximately 5 business days ("business days" are Monday through Friday, excluding weekends and US Holidays). Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 60 Day Return Policy from an address outside the U.S., please ship to:

Shoebuy.com / Attn: Returns / 34 Cabot Road / Woburn, MA 01801.

If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Shoebuy.com Customer Service.
- Please do not send your order to the manufacturer. We will take care of everything for you.

* Shoebuy.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations, or on return of items purchased from Shoebuy Private Event sales at Shoebuy's Private Event site, events.shoebuy.com.
** Shoebuy accepts returns or exchanges only for items purchased on the Shoebuy.com website. If you would like to return or exchange an item that was not purchased on the Shoebuy.com website, please contact the retailer where you made the purchase.
 


Returns policy for TESSABIT

RETURNING A PRODUCT


You have 14 days from receiving your order to return the item to the boutique. Requesting a return is easy and quick: fill in the "Return Form" by entering your Order Number (you can find it in the order confirmation email we sent you when you placed your order). Complete the form to receive detailed instructions on shipping your return parcel free of charge. Before requesting the return, kindly verify the products are exactly as you received them, with all labels and security tags attached, including any accessories or special packaging.You will be fully refunded for the products you choose to return. Find more details in the “Payments and refunds” section. We cannot accommodate exchanges at this time.

 

RETURN FORM

Before you complete this form, please read the following conditions carefully:

Products must be intact, with all labels and/or tags attached, and include any accessories and/or special packaging. We cannot accept incomplete, used or damaged items.

Returns must be be received from the Boutique within 14 days from delivery of your order to you.

You have a further 7 days from filling in this form, to hand the return parcel to the courier.

The return must be shipped from the same Country where you received it.

The products must have been purchased online and not in a TESSABIT boutique.

The products must not have been modified in any way after purchase (including tailoring services requested in one of our boutiques)

As we will be unable to accept any return that does not comply with these policies, if you have any doubts or questions whatsoever please contact us. before filling in the form.

 

SHIPPING YOUR RETURN

After filling in the Return Form, follow these simple steps to ship your return back to us free of charge:

Carefully pack the items in a suitable box.

Attach the pre-paid return label you received with your return confirmation email to the outside of the box.

Contact the courier  through the Courier's website to organise free pick-up within 7 days after receiving the shipping label.

 

If for any reason you choose to ship the parcel with a different courier, shipping will be at your expense and we can no longer be responsible for any loss or damage to the items.


Returns policy for Fabric

All items purchased at Fabric.com carry a 30-day no questions asked money back guarantee. Authorized domestic returns within the 30-day guarantee period may be returned at no charge to you. To ensure that your return has been authorized please contact Customer Service for an authorized return label to avoid delays in processing your return.

We encourage customers to inspect the contents of their package(s) upon delivery to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We are unable to issue refunds after 30 days from the date of purchase.

Refunds are processed within 5-7 business days from the item(s) being returned to our facility. All refunds are issued against your original form of payment.

Fabrics which are cut, washed, or altered are not eligible for a refund or exchange.

Note: Fabric swatches cannot be returned for a refund or store credit.


Returns policy for Blue & Cream

Blue & Cream - Returns & Exchanges:

Receiving Your Return Authorization:

 

* Contact Blue&Cream customer service for a Return Authorization (RA) within 5 days of delivery by emailing estore@blueandcream.com or calling 888.517.7773.
* Once you have received approval, fill out the RA form that is provided with your shipment.
* Blue&Cream will only accept returns with a proper Return Authorization number. This number should be printed on the outside of the package.

 

Receiving a Refund:

Only full priced items are eligible for a refund. A Return Authorization must be requested within 5 days of receipt of your shipment. A full refund will be extended once a Return has been Authorized and the Return Authorization process is followed.

Returned Merchandise must be accompanied by your original receipt, and merchandise must be in its original condition. Merchandise returned without the original security tag, or a damaged security tag, may not qualify for a refund or exchange.

Once Returned Merchandise is processed, Refunds will be issued in the original form of payment. Please note credit card refunds may take up to 10 business days to appear on your bank statement, depending on the participating banks processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this process. However, www.blueandcream.com will email you receipt confirming your refund once the merchandise has been received and processed. To request receipt, please email estore@blueandcream.com with your original order #.

Further policies that relate to Returns or Return Authorizations are as follows:

* All Sale items are final sale.
* Handbags, bikini, underwear, accessories and discounted/sale merchandise are considered FINAL SALE and no Return Authorization will be granted.
* Merchandise must not be worn, altered or washed.
* Footwear must include the original shoebox in its original condition, without postal labels and may only be returned for a size exchange.
* International sales are FINAL SALE and not eligible for return/exchange for any reason.
* Items returned without a Return Authorization will not be accepted. The additional shipping cost incurred will be automatically charged to your account.
* Shipping and handling charges are not refundable.

 

Late Returns:

Your item(s) should be sent back to us within 5 days. Returns outside this window are considered Final Sale.

Faulty Goods:

Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair items if faulty. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Price Matching:

Blue&Cream is happy to extend special consideration for "price match" requests on an order if request is submitted prior to purchase. Please be aware that the "price match" function implies that the exact style and size of an item must be available for purchase at a competitive retailer at the time your request is made, or a "price match" adjustment may not be accommodated.

Exchanges:

There is a $10 shipping charge to exchange items for a different size. All exchanges are based on stock availability. Simply request an RA number by contacting Blue&Cream customer service.

Unauthorized Returns:

Returns that do not meet the qualifications for a returnable item will be returned to sender or a credit will be issued less a "Restocking Fee" of Blue&Cream's determination.

Exchange Policy

Blue&Cream accepts exchanges on like items if the following conditions are met:

* Customer obtains a Return Authorization code from Blue&Cream by emailing us at estore@BlueandCream.com
* The exchanged item meets all Return Policy requirements.
* The item requested for the exchange is identical (except size and color) to the item originally ordered.
* The item requested for the exchange is in stock.

ALL Returns and Exchanges not meeting any of the above criteria will be returned at the customers expense. Blue&Cream recommends insuring all packages, as Blue&Cream is not responsible for any packages sent by customers.

 

How to Request a Return/Exchange

To request a return or exchange, please email us at estore@BlueandCream.com and include the following information:

* Your order number found on the packing slip or email receipt. * Your reason for returning/exchanging the item. * If the request is for an exchange, please include the size or color that suits your needs.

PLEASE NOTE : Return requests not meeting the above conditions will NOT be accepted.

 

Where do I send my return or exchange?

Once you email estore@BlueandCream.com , you will then be provide with additional instruction

Reminder: Blue&Cream recommends that you insure your packages, as Blue&Cream does not accept any responsibility for packages sent by customers.

 

How do I make a return or exchange?

Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).


Returns policy for Finishline

What is Finish Line's return policy?

In most cases, merchandise may be exchanged with an original sales receipt within 45 days of the original purchase when the items are unworn and in original condition and, if a shoe item, returned in the original box. 
To return or exchange an item, you will be required to present a valid photo ID* that will be recorded at the time of return. Information from your ID will be retained in a company-wide database of customer return activity that Finish Line and its affiliates use to authorize returns. We reserve the right to limit returns or exchanges regardless of receipt. 
- All purchases must be return within 45 days of the original purchase.
- The merchandise should be in unworn conditions.
- Orders may be returned to your local Finish Line store or by mail using our online returns portal
- Shipping charges are not refunded for return items.

*Acceptable forms of ID: U.S. Or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, or Passport. 
*NOTE: Items purchased from FinishLine.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from FinishLine.com.

 

Return by mail:
To initiate a return, please access the following link; [https://returns.narvar.com/finishline/returns]

1. Have your order number and billing zip code ready;
2. Select the item(s) you would like to return; 
3. Print your return shipping label;
4. Ship the item(s) with the return label.

Once we receive your return in our warehouse, you will receive a Return Confirmation Email.
From there, we will issue a refund back to your original form of payment.
*Items returned by mail are for refund only. For exchanges, damaged items, or mis-shipments please contact customer care. 

Return in store:
The fastest way to return an item is to do so in one of our stores.
1. Your original packing slip;
2. The item(s) in unworn condition;
3. Apparel items must have the original tags (unless problems in manufacturing exist);
4. Your original form of payment. *PayPal and debit card purchases are refunded in cash;
5. Authorization numbers are NOT required for return to your local store.

Can I return merchandise that has been worn?

Merchandise not working out? We are sorry to hear that! Unfortunately, normal wear and tear is not warrantied on any merchandise. So, if your dog gets a hold of your new Jordans, there's not a lot we can do. Here's some more helpful info:
Exchanges on worn merchandise can only be made when the damage is caused by a manufacturer's defect
Items cut or sliced by sharp objects cannot be exchanged.
From the date of purchase customers are provided 45 days to attempt a return.
After 45 days, items may not be returned for any reason.
Shipping charges are not refunded for return items.


Returns policy for Nautica

RETURN EXCEPTIONS

Our Standard Return Policy does not apply to fragrance or undergarments. These items are considered final sale and are not eligible for return.

CREDIT

You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. You will only be refunded the shipping cost if the return is a result of a manufacturing defect or shipping error on our part. Adjustments to credit cards should appear within two billing cycles.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact Customer Service within 15 days of delivery at 866-376-4184. Please be prepared to supply the Representative with the order number and item number from your original confirmation email, as well as your email address and phone number. We will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Service, you are responsible for these return shipping charges. You will also be refunded the purchase price, sales tax and original shipping fees for the returned damaged/defective item.

To order a replacement item, you must place a new order. You may do this at any time. Unfortunately, we cannot automatically reorder a new item for you. We apologize for any inconvenience this may cause. You can either place the new order online at Nautica.com or call us at 866-376-4184 and we can assist you.

If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 866-376-4184. Please have your order number available when you call.

EXCHANGES

Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at Nautica.com.

You may re-order a new item at any time.

If you wish to return an item, please ship the package to the following address:

Nautica Returns Center
3379 Joseph Martin Highway
Martinsville, VA 24112

Please note: Nautica.com is not responsible for shipping, handling, gift box fee or other additional charges for returned items.

PRODUCT WARRANTIES

Sunglasses and watches come with a manufacturer's warranty.

Nautica watches come with a manufacturer's warranty for five years from date of purchase against all defects in material or workmanship. This warranty does not apply to normal wear and tear or abuse and excludes batteries, case, strap or bracelet; does not cover costs, parts or labor, or defects or damage caused by any source other than the Nautica watch distributor, Callanen International. We do not recommend changing your own battery.

Nautica sunglasses come with a manufacturer's warranty for one year from date of purchase against manufactures' defects, except on lenses with proof of purchase.

Please contact the manufacturer directly for warranty service. A Nautica.com Customer Service representative is able to supply you with the contact information for each manufacturer. For assistance, please contact our Customer Service Department at 866-376-4184.

RETURN INSTRUCTIONS

If you are not 100% satisfied with your purchase, we will be happy to accept your return.

Please note: Items purchased at a Nautica retail store, department store, specialty store or an outlet location may not be returned to our online store. Online purchase made with an alternate form of payment (PayPal, Google Checkout, Bill Me Later), are not returnable to any of our Nautica outlet stores.

To return items purchased on-line, please follow these steps:

1. Pack the item(s) securely in the original product packaging (whenever possible). Please include all paperwork, parts, and accessories.

2. All items must be returned unused and undamaged in good condition, with tags attached, to ensure credit.We reserve the right to refuse a refund request if it does not comply with this policy.

3. Cut the return address labels from the bottom portion of the packing slip and attach the label to the outside of the return package.

4. Enclose the top portion of the original packing slip with the item(s). Please make a copy of the packing slip to keep for your records. If you cannot send the original packing slip or a copy, please include your order number, billing name and address with the item(s).

5. Before sending your return shipment, please completely remove or cover the original shipping labels from the outside of the package.

6. For your protection, we recommend that you use UPS, FedEx or another insured parcel post for your return. Ship the return package to:

Nautica Returns Center
3379 Joseph Martin Highway
Martinsville, VA 24112

7. All return shipping charges must be prepaid. We cannot accept c.o.d deliveries.

8. Keep the Return Tracking Number from the package you are returning to monitor delivery status and ensure that the package is returned to the warehouse.

9. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned items. Please note that your original shipping costs will not be refunded.

10. You will be refunded the return shipping cost only if the return is the result of a manufacturer defect or a shipping error on our part.

11. Credit for gift returns will be issued to the original purchaser.

If you have additional questions regarding your return, please contact us by email (http://www.nautica.com/on/demandware.store/Sites-nau-Site/default/CustomerService-ContactUs) or call 866-376-4184 to speak directly to a Customer Service Representative.

More information about our return policy: http://www.nautica.com/on/demandware.store/Sites-nau-Site/default/CustomerService-Show - "RETURNS AND WARRANTIES" section


Returns policy for 7forallmankind

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused merchandise (original tags attached) may be returned within 30 days of purchase for an exchange or refund. Merchandise returned after 30 days will only be refunded in the form of an online store credit. The value of the refund is determined by the last retail price of the item as marked on this website.

Items marked final sale are unable to be returned. Gift cards are not eligible for returns, exchanges, or cash value.

Please note: We will only return or exchange items bought at 7forallmankind.com. Merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

We will refund shipping charges if the wrong item was sent, or if the item sent was defective.

We will be happy to exchange your full-priced item for another size, free of return shipping costs. Call us at 1-866-427-1114 to start the exchange process. If you are making an exchange because you would like a different style or color, you will be charged the return shipping. 

If you are returning a gift you received that was purchased on this website, please call us at 1-866-427-1114 or contact our customer service department. We apologize for any inconvenience this may cause. 

We reserve the final approval on all returns and exchanges.

Where do I ship my return or exchange?
Returns will only be accepted with a completed Return Form. Returns must be mailed to the address on the Return Form.

Easy as 1,2,3!

1. Fill out the Return Form included in your package, or log into your account and follow the appropriate steps to print another copy. Please make sure to enter a return reason code and place the completed form in the box. Pack and seal your box securely, in the original package if possible.
2. Attach the pre-paid, pre-addressed SmartPost Return Label to the outside of the box and place it with your outgoing mail for pickup by the United States Postal Service. If the package is too large for your mail area you may drop it off at the closest United States Post Office or FedEx location. No additional postage required! $4.95 per package will be automatically deducted for the return shipping cost when you use our Return Label. This service is only available in the United States. You may also send the merchandise back using any other traceable method, at your expense. We recommend using a carrier who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD.
3. Your refund / credit will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. Online store credits will be issued via email.

When will my credit card be refunded?

Once your package has been received, your refund / credit will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


Returns policy for Ties

We offer a 100% satisfaction guarantee on everything we sell. We offer a 30 day cash back and 90 day store credit program. All returns must be accompanied by a Return Authorization number. To get your Return Authorization number, please fill out the fields above and press continue. Items received within 30 days of the ship date receive a full refund of the purchase price. Ties.com will not reimburse shipping and handling fees. Items received after 30 days, but before 90 days from the ship date, are eligible for a store credit only. Store credits are good toward future purchases at Ties.com and are valid for 12 months from the date of issue. Return postage is the responsibility of the customer; we strongly urge you to ship your return with insurance and delivery confirmation. Ties.com is not responsible for lost or misdirected returns. All returns are processed within 7 days of receipt.

SPECIAL NOTE: for orders that received Free Gift or free promotional items. If your order no longer meets the criteria of the specific of the promotion due to a return or exchange, the retail cost of the free promotional item(s) or Free Gift will be deducted from any refund or store credit. In certain cases returning a tie can result in additional changes to your credit card if the amount of the promotion discount is greater than the cost of the returned tie.


Returns policy for Joe Fresh

HOLIDAY RETURN POLICY

On all purchases made after Nov 22nd 2018, the merchandise may be returned for refund with receipt, original packaging to any corporate store within Canada where Joe Fresh apparel is carried, or by mail until January 15, 2019.

Exchanges available in-store only with gift receipt at purchase price. For hygienic purposes there will be no returns on underwear or earrings. Clearance items are final sale.


Return & exchange policy

Online return and exchange policy

Online purchases may be returned by mail within 30 days of your purchase date with original tags and invoice. Returns and exchanges are not accepted at any other retailer that may carry Joe Fresh product. All returns mailed back to the warehouse are subject to an $8 return fee. The following items are considered FINAL SALE and cannot be returned or exchanged: all gift cards, pierced earrings, hats, underwear and clearance items marked final sale. Swimwear must have original price tags and hygienic liner intact. If final sale items are returned to the warehouse, you will be contacted regarding your return. Gifts purchased online can also be returned by mail if accompanied by gift receipt. Original shipping and gift packaging charges are non-refundable.

To return by mail ($8 return shipping fee):

1. Initiate your return request online by selecting the return request link from Order History in your account at JoeFresh.com if you are a registered customer or from the bottom of your order confirmation email if you checked out as a guest. Select the item(s) you wish to return*, including quantity and reason for the return, and then select “Continue”. Review and confirm your return request.

On your packing list, indicate the quantity and return code for each item being returned, and include this list with your return shipment. Return codes are listed on the back of the packing list and invoice.

Return code - Return reason

A - Too small or large
B - Overall fit
C - Damaged or defective
D - Changed mind
E - Item not as pictured
F - Item not as described
G - Value for the price
H - Incorrect item delivered
I - Incorrect size delivered
J - Delivered late
K - Ordered multiple sizes/colors
L - Gift return

2. Ensure all items are packed and sealed securely using the original package, if possible, and affix the prepaid return label included with your shipment.  Ensure no other packing or shipping labels are showing.
3. Drop the shipment off at your nearest USPS location. Keep your receipt for tracking purposes.
4. Once processed, you will receive a return confirmation email. Your refund will be credited in the same form as your original payment. A return shipping fee of $8 will apply and be deducted from any amounts to be credited. Once the return has been received, please allow 3-5 business days for processing and an additional 3-5 business days for the refund to appear on your original method of payment. .

Please note that your return will not go back to the originating facility. If you choose to ship your parcel back without the use of the enclosed return shipping label, please contact Customer Service at [https://www.joefresh.com/us/contact-us] for the return delivery address.


Returns policy for Beauty Bridge

Returns
As part of our commitment to 100% satisfaction with your purchase, Beauty Bridge gladly accepts returns for products within 30 days of the receipt of an order.


How to Make a Return

We recommend that you review our Return Policy below before making any return.

1. Obtain Return Merchandise Authorization Number(RMA#). You can get an RMA# by either calling us 973-447-2441 or filling out the RMA# Request Form on this page.
2. Pack the item(s) securely in the original product packaging, if possible. Please include all parts, and accessories.
3. Include a copy of your invoice and please describe a brief explanation of why you are returning the product. If you still have label with return address provided on your invoice please affix and mark RMA# on return package.
4. Mail your return to:


Beauty Bridge
Attn: Return Dept.
639 Passaic Avenue
Nutley, NJ 07110

Customers pay for return shipment charges. We recommend to use a trackable and/or insured shipping method as we are not responsible for lost return shipments.

It takes up to 5 business days to process the return and credit your account, though it may take longer the credit to appear on your credit card statement. We will notify you via e-mail once your return has been processed.

Policy

After the grace period 30 days of receipt date of your package, we can no longer accept the returns.
Customer must obtain an RMA# within the 30 days of receipt of their order either by calling 973-447-2441 or filling out the form on this page. Return shipment without RMA will not qualify for a credit.
Returned products are subject to inspection by Beauty Bridge staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple RMA requests for the same products are subject to review by Beauty Bridge. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Beauty Bridge Customer Service by email or at 973-447-2441.
Customers pay for return shipment charges.
Returns will be processed and approved credits issued within five business days of receipt.


For the case that we shipped an incorrect product(s) or the product(s) is damaged in shipping. Please notify us immediately via email or call 973-447-2441. We will immediately re-ship the replacement(s) at no additional shipping charge to you along with return label (if applicable). Once you receive the new item(s), please use the return label to return the incorrect product(s) or damaged item(s) back to us to avoid the charge for the replacement(s).

Refused/Return to Sender Delivery Shipments due to wrong/incomplete address that are returned to Beauty Bridge will be assessed up to $20 non-delivery fees plus original shipping Beauty Bridge paid to carrier to ship that order.

Note: Due to individual manufacturer guidelines, we are unable to accept used/tampered returns on specific products (e.g. Fragrances & Fragrance Sets which includes EDT, EDP and Perfume Oil, All Haircare Products). 
These particular manufacturers are excluded from Beauty Bridge's return policy: AminoGenesis, Bare Escentuals, Beauty Buffet Makeup, Jane Iredale, June Jacobs, Joey New York, Peter Thomas Roth and SkinMedica.

Exchange:

Please note that we do not offer exchanges. If you would like you can place in a new order for the item you want.


Returns policy for Walgreens

Walgreens.com Return Policy

What is the Walgreens.com return policy?

Most products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase date and must be accompanied by the original receipt included with the shipment.

Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.

- These brands include: Walgreens (Well at Walgreens), Finest Nutrition, Nice!, Good & Delish, Living Solutions, Patriot Candles, Modern Expressions, Crafted Imports, Smile & Save, Wexford, Playright, West Loop, Petshoppe, Big Roll, Home Elements, Infinitive, Ology, Well Beginnings, Studio 35 Beauty, Luxepop, and all seasonal items which are distributed by Walgreen Co.
- Please note, the Walgreens Brand 100% policy does not apply to Pseudoephedrine and/or Ephedrine items, Prescriptions, or Contact Lenses. Please review the Pseudoephedrine Policy, Pharmacy Policy, and Contact Lenses Policy for additional information.
- After 30 days or without a receipt, the return will be issued as store credit to a W card.

If you wish to return a shipping-restricted item classified as flammable, hazardous or ORM-D, contact Customer Care at 1-877-250-5823 for return shipping instructions. Do not ship these items using the return shipping label.

NOTE: This policy does not apply to prescriptions or contact lenses - see the sections Pharmacy and Contact Lenses below for more information.

How can I return my online product order?

If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. If the receipt lists no exceptions, you may follow one of these two standard return methods:

1. Return Items to a Walgreens Store
Bring the product, receipt, and payment method (if applicable) to any Walgreens store within 30 days of purchase date for immediate credit to your credit card account or by cash if you paid via check or PayPal. Taxes will be refunded at your local rate. Products returned without a receipt are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please contact Customer Service toll-free, at 1-877-250-5823 or see the question How can I print a copy of my Walgreens.com receipt? below.

2. Ship Items to a Return Center
You may mail the product(s) in the original packaging and original receipt to our return center. Please visit our returns site at www.walgreens.com/returnlabel to print a prepaid return label for your order. You will be prompted for your address, order number and reason for the return. Submissions without an order number will not be accepted.

After completing the form, select "Submit" to be directed to a page with a printable, prepaid return label. Print the label, attach it to your package per the label instructions and drop it off at your nearest Post Office, drop box or give it to your Postal Carrier. Please keep a record of the tracking number. You will need to provide the tracking number when contacting customer service regarding the return. Please include the original receipt and circle the item(s) you are returning. We will issue a full refund of the product's purchase price and applicable taxes as a credit to your method of payment once we have received and processed the returned product(s). Please allow 30 days.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How can I print a copy of my Walgreens.com receipt?

Orders placed through your Walgreens.com account can be found online on your Account Home page. Here you can view and print order details including a copy of your receipt or invoice by following the steps below:

1. Go to https://www.walgreens.com and log in to your account.
2. Hover over Your Account and select Product Orders.
3. Select the order number of the receipt you would like to print.
4. On the order details page, select either the Print or PDF icons to print your receipt or save it as a PDF file.

How do I return a Shipping-Restricted item purchased from Walgreens.com?

Shipping-Restricted items need to be returned via a special process. If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. Please call Customer Care at 1-877-250-5823 for assistance.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How do I return an item or product that includes lithium batteries?

Please call Customer Care at 1-877-250-5823 for assistance.

NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.

How can I track my return?

You can track your return online at www.walgreens.com/trackreturn. Please note that you will need your order number to track your return.

What if I can't print my prepaid return shipping label?

If you don't have access to a printer or cannot print your return shipping label, please call Customer Service toll-free, at 1-877-250-5823.

How do I obtain an exchange or replacement for my damaged product?

If a product arrives damaged, please contact Customer Care directly by calling toll-free, 1-877-250-5823. The product(s) will be replaced at no additional charge.

Are there any products I cannot return?

We cannot accept returns of gift cards, sexual wellness, or seasonal products. If you have any issues with a Walgreens gift card purchased on Walgreens.com, call Customer Care toll-free, at 1-877-250-5823.

Should I insure my returns?

No, packages should only be returned using a prepaid return label generated by www.walgreens.com/returnlabel. If you have any questions, call Walgreens.com toll free, at 1-877-250-5823.

How do I know if you received my return?

The best way to track your return is to contact Customer Care toll-free, at 1-877-250-5823.

 

Pharmacy

Can I return shipped prescriptions?

By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1-877-250-5823 with details of the error. We will request special authorization for a return of the Prescription.

 

Contact Lenses

Can I return contact lenses?

You may return contact lenses if:

- We sent the wrong lenses
- The lenses are damaged or defective
- You ordered an incorrect prescription

We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com.

NOTE: Made-to-order lenses are not returnable. Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center using the URL www.wgreturns.com to generate a USPS return label. Retain the receipt portion of the label for tracking purposes. Include a copy of the original invoice with the product when returned. On the receipt, circle the product(s) you are returning. You will be notified via email once we have received and processed your contact lens return.

How do I return contact lens solutions, accessories, etc.?

For products other than lenses that are sold in the Contact Lens Center, you can take them, along with the original packaging and receipt, to any Walgreens store within 30 days of your purchase. Taxes will be refunded at the local rate. Products without a receipt will be exchanged or refunded by mail within 14 days.

 

Walgreens Photo

Can I return an online Walgreens Photo order?

For orders picked up at your local Walgreens, please visit the store to request an exchange or refund. For mail orders, please email our Customer Service team at service@photo.walgreens.com or call us toll-free, at 1-866-264-2910. We're available 24 hours a day, 7 days a week! You can also browse Photo Help for answers to frequently asked photo questions.


Returns policy for U.S. Outdoor

Returns - Simple, Easy, and No Hassle Return Policy

If you're not happy with your purchase from USOUTDOOR.COM simply return it with a copy of your receipt within 30 days for a full refund. All returns & exchanges must be new, unused, and include the entire original manufacturer's packaging. Simple.

Exemptions:
Climbing equipment, food, and first aid kits are not returnable for your own safety. Bathing suits without the protective strip are also not returnable. Please do not use the manufacturers packaging as the return box. Returned merchandise with any odors such as smoke, perfume, pets etc. cannot be accepted. We request you try on any footwear or clothing indoors before taking off the tags or throwing away the packaging. If it is a gift, please block out the price instead of removing the tags.

Prepaid Return Labels:
Feel free to use our prepaid UPS label; there will be an $8.00 deduction from your refund for soft goods, e.g., clothing, footwear, or any other small items. There will be a $25 deduction from your refund for oversized shipments, e.g., skis, snowboards or oversized packages.

To generate a UPS label please visit usoutdoor.com help section.

Refunds:
Refunds will be issued using the same method as the original payment. (Please note; some card issuers can take up to one full billing cycle for refunds to post to your account.) We can only accept items purchased from usoutdoor.com, boardcorner.com and intermountaintraders.com. Expedited shipping costs are not refundable.

If you need to download another copy of the return form please visit usoutdoor.com help section.

Please Note: If you have a possible warranty situation, do not send the product(s) back.
Please call toll free 866-876-3932, we may be able to save you time and money.

Send all eligible returns to:

The U.S. Outdoor Store
Internet Division
Attn: Internet Returns
219 SW Broadway
Portland, Oregon
97205